Community Feedback Assistant

About this role

The World Food Programme is recruiting a Community Feedback Assistant to serve as a community-facing communication focal point in Tanzania. The post holder will receive, log and refer feedback from CFM users and close the feedback loop in line with Standard Operating Procedures. The assistant will report to the Monitoring Associate and work under the guidance of the CFM Team Leader, supporting implementation of a functional complaints and feedback mechanism. Core responsibilities include receiving information requests, complaints and feedback, then logging, referring and closing cases promptly in WFP's customer relationship management tool.

The assistant will record consent status, conduct surveys when requested, and refer cases to relevant focal points using procedures for sensitive cases, sexual exploitation and abuse allegations and fraud. The post holder will apply WFP's Guide to Personal Data Protection and Privacy and report any breaches. Additional duties include supporting accountability to affected populations, sharing information with communities, maintaining professional call handling, liaising with IT focal points, contributing to performance reporting and helping raise awareness of the mechanism among affected populations, WFP employees and humanitarian actors. The source lists applied knowledge and skills in client services management, customer relationship management and multitasking in at least two languages interchangeably.

It also calls for applied knowledge of humanitarian, development and peacebuilding architecture. Other skills include excellent customer care and communication, tact and courtesy, attention to detail, solid IT skills, problem solving, time management under minimal supervision and the ability to work under pressure. Preferred attributes include care, respect, integrity, trust, accountability, sustainability, self-awareness, ethical awareness, collaboration, innovation and strategic thinking. WFP is the leading humanitarian organization saving lives through food assistance and resilience work.

This United Nations Volunteers assignment is hosted by WFP in Tanzania. The source does not state the contract duration, duty station, travel expectations, compensation or benefits. No application instructions or deadline are stated in the source.