Call Centre Manager
BURN Manufacturing
Full-timeDar es Salaam, TanzaniaHealth
About this Role
The Call Centre Manager will lead BURN's customer experience strategy and operations, overseeing Team Leads and QA personnel, carbon department collaboration, KPI tracking, and new market development. Requirements include a Bachelor's in Business or Customer Care Management, 5 or more years in contact centre management, and proficiency in CRM systems and data analytics. BURN manufactures clean cookstoves that reduce carbon emissions and improve health outcomes for households across Africa.
Key Skills & Areas
BURNTanzaniaHealth