Relationship Officer

About this role

World Vision is recruiting a Relationship Officer for a full-time, local fixed-term position in Arusha, Tanzania, supporting loan products and services delivered through VFT-MFB Limited. The post combines client recruitment, credit assessment, loan processing, repayment follow-up, marketing, customer service and branch reporting, with the aim of building a credit-worthy borrower base and maintaining loan performance. The officer markets VFT-MFB Limited loan products, identifies and screens prospective clients in designated areas, explains credit policies and procedures, trains clients on product requirements, and ensures borrowers understand the terms before committing. The role involves business visits to verify that clients' enterprises generate regular income, cash flow analysis, credit and background investigation, and preparation and maintenance of complete client files.

The officer processes loan applications, helps clients complete forms correctly, facilitates required cash security savings, confirms collateral and guarantee arrangements, and presents applications to the branch credit committee. The officer also manages repayment, follows up closely on delinquent loans, enforces schedules, applies fines where policy allows, supports promotional activities and monthly targets, handles customer complaints, and submits timely daily and weekly reports. The posting does not specify formal academic qualifications or a minimum number of years of experience. It does require practical capability in client screening, loan eligibility assessment, cash flow analysis, credit investigation, document review, record keeping and repayment monitoring.

Preferred qualifications are not listed separately. World Vision is a Christian humanitarian organisation with 75 years of experience, about 31,000 staff and work in nearly 100 countries, focused on helping vulnerable children overcome poverty. This role sits within VFT-MFB Limited's loan operations in Arusha and works with the Branch Manager, Loan Supervisor, branch credit committee and branch or business centre staff. The contract is full time and local, and only local applicants are accepted.

Compensation is not stated. Applications are due by 25 November 2026.